Frequently asked questions
Can I apply for vouchers for more than one adult?
Yes. You can apply for vouchers for more than one adult in one application form. Each adult must be listed on their own Health Care or Pensioner Concession Card and their own unique Customer Reference Number (CRN) must be used in the application.
How much funding is available?
Two vouchers worth up to $100 each are available for each participant in the 2024-25 financial year.
How do I apply if I don't have internet access?
You can access the internet for free at your local library and even book a time for a library volunteer to help you.
Your chosen activity provider may be able to help you to apply online.
Some community organisations such as the Salvation Army, Neighbourhood Houses, may be able to help you access the internet.
If you still can’t access the internet, please contact us on 1800 252 476.
What if I don't have an email address?
You can sign up for an email account through free providers including Gmail, Yahoo Mail or Mail.com.
What if I have made a mistake in the application?
Contact us at tickettowellbeing@active.tas.gov.au or on 1800 252 476
What if I receive an error message when I try to apply?
Check that you have correctly completed all sections of the application form.
If you are still unable to complete the form, contact us at tickettowellbeing@active.tas.gov.au or on 1800 252 476.
What if I lose my voucher codes?
Contact us at tickettowellbeing@active.tas.gov.au or on 1800 252 476.
What can the vouchers be used for?
The vouchers can be used for membership fees with Approved Activity Providers including sporting clubs, Swimming centres, Gymnasiums, Tai Chi, Yoga and other active recreation activities.
Vouchers cannot be used for
- non participating social memberships
- individual equipment items or uniforms
- court fees or match day fees
- travel to and from activities
- programs that run for less than six weeks
What if my local club isn't an approved activity provider?
Clubs must be registered as Approved Activity Providers to redeem vouchers. Contact the club to see if they have considered registering as an activity provider.
Can I use a voucher more than once if the activity costs less than $100?
No. Vouchers are single use only. Any remaining amount is not redeemable for cash and cannot be used towards membership at another activity provider.
Who can I contact for help?
Contact us at tickettowellbeing@active.tas.gov.au or 1800 252 476 for help.